Go Do It recommends software for field service automation solution
#Our Solution
We have seen any number of challenges managing field services teams whether in-house or subcontracted, servicing large pools of assets that require scheduled and reactive servicing, and we’ve spoken to all of the stakeholders to gain an understanding of their pain-points.
The result is a combination of services and products we use to combat the following issues:
Performance Monitoring
Work activities measured in real-time against contractual obligations whether they are KPI’s or SLA’s.
Simplicity
Ensure the solution is easy to use and understand for even the most basic users.
Compliance
Automated controls to ensure your field workers are complying with SOPs, SWM’s and policies.
Scheduling
Automated allocation of works based on capabilities, location, equipment and urgency (never re-schedule again).
Integrity
Ensure that data is captured once, at source and then secured with a full audit trail
Transparency
Provide stakeholders with real-time insight into performance, compliance and activities.
Continuity
Maintaining a “digital servicing twin” so that the history of all activities carried out on an asset can be reported on and used in forward-looking projections.
Consulting
Identify needs, opportunities and scope
Discovery — we need to understand the asset pool you service, the equipment you use, skills & qualifications required, contracts & regulations you need to operate to and of course the processes you currently follow.
We work with your SME’s (subject matter experts), your IT team and your suppliers and/or customers to establish the where, what, when & how of sourcing the required Data.
Design — a series of workshops with SME’s from all functional departments is held to help define what good should really look like.
Implementation
Cloud setup & integration, training and roll-out
Digital Servicing Twin — your Asset Pool, Staffing, Resource Pool (plant), Skills & Qualifications, Depots, Work Types, SOPs & SWMS are digitized.
Integrations are prioritised for internal and external systems (CRM, ERP, HRM, Authentication, etc.) to facilitate automated maintenance of non-core data and to establish automated data-flows.
Roles and organisational structures are reviewed for future optimisation and staff are trained in the use of the system, the running of any new, optimised processes and the analysis and interpretation of data.
Ongoing Support
Problems, bugs, training, consultancy and interim staffing
Relationship — all implementations come with free Platinum support for a limited period. We want you to experience the best we can offer.
Change is continuous.
Whether its a new release of the solution, a new business-line or service type that you want to map and integrate into the solution, our support offerings are designed to meet the lifecycle requirements of your business.
If you want to totally outsource the management and maintenance of your environment, or just have expertise on call when you need it, we have a support offering tailored to your need.
#Why choose Go Do It?
We offer something truly unique in the space. Enterprise-grade consulting and support for cloud-based solutions.
With a wealth of international consulting & support experience across multiple vertical industries, we know that we need to help you harness your industry expertise and convert that into a tailored solution that supports you. Not force you to fit what you do into a system.
If you choose Go Do It, you do so because you want a partner who can handle the Data and Technology, while you take care of business.
“I have worked with Soner a number of times and always found him and his team(s) to be extremely competent, skilled and focused on delivering great and long-lasting solutions.”
We are experts in gathering together the right people in your organisation, asking the right questions in the right language to not only gain an understanding of your business so that we can do our jobs, but also generate a common understanding of what a new solution will bring to your organisation.
#Value Go Do It unlocks
The benefits of our services
Process & Product Knowledge
Having been involved in the design and development of the cloud solutions we offer, we truly understand not only how to configure the solutions, but actually how they operate and are built. We use that knowledge to ensure solutions we build for our customers make the most of the underlying platform.
Consulting Expertise
- Multiple vertical industry experience
- ISO55000 literate
- AMAF literate
- Design Thinking
- Agile Methodology
- Close ties to cloud providers
Customized technical implemenation for your needs
We help you identify your strengths and your needs and configure the implementation to make the most of them. Where you have a capability shortage, we can help you with recruitment, training and where necessary, interim staffing to make sure your business keeps operating.
Licensing
Able to offer monthly or annual subscriptions, based on actual needs, with top-ups or reductions to meet your staffing levels.
For select clients, able to offer support and consulting as an OPEX addition to cloud subscriptions.
Software solution review
Where you need an honest appraisal of what a solution can do for you, what competencies you’ll need to reap the benefit from a solution and what the difference is between the hype and the reality, we are happy to act as objective assessors.
Transparent Pricing
We provide rate-cards and cloud pricing in a simple form you can use to cost your solution. We offer a fixed-cost scoping exercise to develop project costing for full implementation.
We discount the scoping exercise if you proceed to implementation.
Support Expertise
We understand that one size doesn’t fit all and we also value loyalty.
That’s why we’ve developed four levels of support offering (basic to platinum) all flexibly priced and all with increasing benefits that have real economic value.
The benefits of our products and implementation
Cloud based solutions
Accessible everywhere, no special infrastructure required, nothing to manage.
Accessible with IOS & Android Apps and all industry-leading browsers.
Automatic Job Prioritisation
All Jobs are prioritised according to a manual priority you assign to them and then are managed by the system, altering prioritisation on the basis of service windows, due dates and environmental* conditions and staff availability**.
Full visibility across all your assets
All assets, including their boundaries if line or polygonal assets, are visible on all interfaces in map view.
You can filter by asset class or attribute or by time.
Reduce admin overhead and increase productivity
Set and forget scheduling. Once a recurring Job has been scheduled it repeats (intelligently) forever, or until you tell it to stop. No need to create reports, the system has built in dashboards and read-only access for customers.
Guarantee Compliance
Your staff only see what they are capable of servicing (skills and qualifications), what they are equipped to service (plant), what needs to be serviced (service window) and what is important and close-by (priority & geo-location).
KPI manager
The system itself is your KPI manager with all Jobs having full status handling and clear target resolution times & dates.
At any point in time you can see how you are performing against contract.
Guarantee Consistency
The system will provide your staff with the Job, instructions on how to complete it, pre-start checks and post-completion steps. It can help you navigate to site and provide details of all previous scheduled and reactive works carried out on the same asset.
- Free Download
- Buyers Guide
Eight key questions to help you select your cloud software, implementation partner and support provider.
An objective guide designed to help those tasked with buying a new Enterprise Asset Management system or Field Services Management system to ensure they have asked all the necessary questions before making their choice.
Download PDF#Who we help
The Mining Industry
Mining Services companies often provide the power behind the giants, with hundreds or thousands of staff (electricians, mechanics, plumbers, drillers, riggers, etc.) carrying out activities on tens-of-thousands of assets over their lifetime.
While traditional asset management systems focus on asset value, lifetime and specification. There are few, if any solutions out there that do what we do.
- Workforce Management – allowing schedulers/planners to see where staff are located, how they are performing and what upcoming workload will mean in terms of staffing requirements.
- Asset Servicing History – every activity ever carried out by any team, whether reactive or scheduled is recorded as the assets’ individual chain-of-responsibility record.
Local Goverment Authority
Each LGA is different. It’s size, location and population density determine the scope of works, responsibilities and challenges that they face. That said, all LGA’s have a single overriding responsibility which is to improve the quality of life for their residents. In many cases this means the responsibility of looking after an asset pool of billions of dollars of assets, while managing the complex, ever changing challenges of regulation, extreme weather events, diminishing (in real-terms) income streams from rates and typically a complex mix of information systems.
We have the experience and an understanding of the LGA space that allows us to work hand-in-hand to eliminate pain-points and provide high value, long term solutions to help meet obligations while providing local opportunity.
LGA Service Provider
Providing services to the LGA community is a challenging space. Decreasing budgets and increasing expectations make it tricky to maintain profits while providing a service that meets expectations. Key to doing this is the ability to minimise administrative overhead while maximising productivity for plant and people. To facilitate this, you need a system that works for all of your services, not just point solutions for every different business line. Our solution;
- Integrates with any customer system, minimising manual handling and ensuring automated, continual status updates for reactive works
- Has the ability to map to any workflow process without coding – making it possible to support all delivery workflows
- Puts the onus of reporting back on the customer, with on-demand, real-time reporting
- Automates scheduling and prioritisation to ensure compliance.
#Case Studies
Vic LGA Graffiti Team
Vic LGA Graffiti Team
While implementing the cloud-based solution for the Open Spaces, Sports Fields & Horticulture Teams at the LGA, a Supervisor who was responsible for the Graffiti team came to us and asked if we could help.
- Customer incident reports came via phone, their systems & emails
- Our staff weren’t even bothering to report as there was no easy way to do so
- Administration added 20% overhead daily to provide proof of service and plan the following days’ activities
- Management & Quality Control came second to reporting and scheduling
Read how our implementation not only resolved these issues but provided significant unforeseen benefits to the graffiti team.
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Take Control
What would it look like to disrupt the LGA marketplace for asset management? Is it possible for Councils to save money on servicing while:
- ensuring businesses in the local community get a shot at providing service;
- allowing volunteer organisations to work side-by-side with paid subcontractors looking after bushlands, reserves & gardens;
- moving to data-driven servicing for all civic assets;
- controlling spend on asset management interactively;
We think so. We aren’t 100% there yet, but we aren’t far off and we can see where it will go and where it could go if Local Government wanted to open up their works’ marketplace while controlling the quality and delivery.
continue reading#Enquire Now
Feel free to contact us any
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as soon as we can!
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Monday - Friday
8am to 5pm AWST -
Suite 44a, 460 Stirling Highway
Peppermint Grove WA 6012
